Responsible gambling

Our position

Gambling is entertainment that costs money, and over time the house edge means most players lose. This site compares how quickly casinos pay out, and we are aware that fast access to money has risks of its own. This page covers the warning signs linked to withdrawals, the tools that help and where Australians can get free support.

Risks linked to withdrawals

Payout speed affects behaviour in ways that are easy to miss:

• Reversing a withdrawal: some casinos keep a request pending and allow you to cancel it and play the money again. Choosing a casino that lets you disable reversals, or locks requests at once, removes that option.
• Fast payouts and re-depositing: when money arrives in minutes through PayID or crypto, it can be deposited again just as fast. A rule such as moving winnings to a separate savings account helps.
• Chasing losses: increasing stakes or depositing again to win back money already lost is one of the clearest signs of harm.
• Treating balances as income: counting on a withdrawal to pay bills or rent is a signal to stop and seek advice.
• Crypto distance: Bitcoin balances can feel less like real money, so tracking deposits in AUD gives a clearer picture.

Warning signs

• spending more time or money than planned;
• hiding gambling or its cost from family or friends;
• borrowing money or using credit to gamble;
• feeling anxious or irritable when not gambling;
• missing work, study or commitments because of play.

Tools that help

• Deposit limits: daily, weekly and monthly caps set in the casino account.
• Loss and session limits: a ceiling on net losses or time that ends play when reached.
• Reality checks: on-screen reminders of session length and balance.
• Time-outs and self-exclusion: breaks from 24 hours to permanent closure, requested through casino support.
• Bank gambling blocks: most major Australian banks, including CommBank, NAB, ANZ and Westpac, let customers block gambling transactions on their cards in the banking app.
• Blocking software: tools such as Gamban block gambling websites and apps across your devices.

About BetStop

BetStop is the national self-exclusion register. It covers online and phone wagering providers licensed in Australia, and registration is free. It does not apply to offshore online casinos, so players who use those sites need the casino self-exclusion tools, bank blocks and blocking software as well.

Age rules

Gambling is for adults only. In Australia you must be 18 or over to gamble. Parents and guardians can use device parental controls and filtering software to block gambling sites on shared devices.

Free support in Australia

This site does not provide counselling. Independent, confidential help is available through:

• Gambling Help Online: free counselling by phone, chat and email, call 1800 858 858 at any time
• Lifeline: crisis support, call 13 11 14 at any time
• National Debt Helpline: free financial counselling for gambling debt, call 1800 007 007
• Gamblers Anonymous Australia: peer support meetings in person and online
• BetStop: national self-exclusion from licensed Australian wagering
• ACMA guidance on illegal gambling: information on illegal offshore services and the risks of using them

Our commitment

We describe casino play as paid entertainment with real financial risk, never as a way to make money. Responsible gambling information on the site is reviewed against current Australian guidance, and support details are checked when we update this page.